How to woo your customers with excellent customer service

If you don’t want your business to continue losing customers, then you should learn from this course how to raise the bar. You will explore best practice customer service presented with examples, videos and practical exercises.
Customer survey results says it all: 89% of customers get frustrated because they need to repeat their issues to multiple representatives; 91% of customers who had a bad experience will not do business with your company again… The best way to prevent negative buyer experiences is to build employee training programs to educate customer service agents with the proper way to interact with new customers and retaining them. Of important significance is a well-trained customer service agent who understands that any communication is a chance to impact a potential customer.
Customer service excellence is built on sound principles and this course offers principles, best practice and skills to take customer service to the next level. You will acquire a good understanding of what excellent customer service is and processes to resolve and implement customer service problems.

Target Group
Any employee engaging with customers who want to successfully resolve customer service problems

Learning Outcomes

• Difference between customer service and customer experience
• Customer service skills: personal and technical skills to maintain customer service levels
• Interpersonal actions to build good interpersonal skills
• Poor vs great customer service
• Principles of customer service
• Customer satisfaction measurement
• Customer problem solution process